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Find answers about car repairs, car servicing, MOT testing, mobile mechanics, collection & delivery, payments, warranties, diagnostics and bookings across the UK.
Browse help articles
Find answers to common questions, organised by topic.
Bookings
Booking, changes & cancellations
Payments & refunds
Charges, refunds & invoices
- When is my card charged?
- Get a refund
- How payment authorisation works
- What happens if my authorisation expires?
Mechanics & repairs
Our mechanics & your repair
- How are mechanics checked?
- What does the warranty cover?
- Report an issue with a mechanic
- Do I need to be present?
Account & profile
Sign-in, account & vehicles
Warranty & complaints
Cover, claims & complaints
- What's covered by the 12-month warranty
- Make a warranty claim
- File a complaint
- What is excluded from the warranty?
For mechanics
Joining, payouts & jobs
Collection & delivery
We collect, repair & return
- How does collection & delivery work?
- Can somebody else hand over the keys?
- What if nobody is available?
- Can my vehicle be collected from work?
Mobile mechanics
At your home or workplace
- Can a mechanic come to my home?
- Can a mechanic come to my workplace?
- What repairs can be done on my driveway?
- Do I need to be present?
MOT & servicing
MOTs, servicing & parts
- Can you arrange an MOT?
- Is collection & delivery available for MOTs?
- Can my service record be updated?
- What type of parts are used?
Additional work
Extra work, approved by you
- What happens if additional work is found?
- Will I receive a revised quote?
- Can I reject additional work?
- How do I approve additional work?
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