How do I get a refund?

Where a refund is due, it is returned to the original payment method you used. You can request a refund from your dashboard or by contacting our support team with your booking reference.

Refund processing times depend on your card issuer and bank, and are typically a few working days. We will confirm by email once the refund has been issued.

If your refund relates to a quality issue, please see our Complaints Procedure — your statutory rights as a consumer are unaffected.