When am I charged?

You are not charged when you place your booking. Instead, your card is securely saved with our payment provider, Stripe, and an authorisation hold for the full booking amount is placed on your card to confirm the booking.

The authorised amount is captured (actually charged) only after the work has been completed. An authorisation simply reserves the funds — no money leaves your account until the job is done.

If an authorisation expires

Card authorisations are time-limited by your bank and can expire before longer jobs are completed. If that happens, we may charge your securely-saved card for the amount due once the work is finished. You will never be charged more than the amount you have agreed.

Additional work

Any additional work you approve is authorised and charged separately from your original booking.