Support articles Browse our most-read help articles. For everything else, visit the Support Centre or start a live chat.Payments & refundsWhen am I charged?How does payment authorisation work?How do I get a refund?Why is my card authorised?What happens if my authorisation expires?BookingsCan I cancel my booking?How do I track my mechanic?Collection & deliveryHow does collection & delivery work?Can somebody else hand over the keys?What if nobody is available for collection?Additional workWhat happens if additional work is found?How do I approve additional work?Can I reject additional work?Will the mechanic continue without my approval?Warranty & complaintsWhat does the 12-month workmanship warranty cover?How do I make a warranty claim?What is excluded from the warranty?Mobile mechanicsCan a mechanic come to my home or workplace?Do I need to be present?MOT & servicingCan you arrange an MOT?
