Hon Car Service Ltd Privacy Policy

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Effective Date: February 23, 2025

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Thank you for visiting Hon Car Service Ltd and for your interest in our services. We are committed to protecting your personal data and ensuring transparency in our practices. This Privacy Policy explains how we collect and process your data and outlines your rights in accordance with the UK Data Protection Act, the General Data Protection Regulation (GDPR), and other applicable laws.

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1. Who We Are

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Data Controller:
Hon Car Service Ltd
Email: hon@honcarservice.co.uk
Phone: +44 23 8039 2879

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For more details about our company, visit our About Us page.

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2. How We Collect Your Data

A. Data You Provide Directly

When you fill out our contact form or book our services online, we collect information such as:

• Your name, email address, telephone number, and physical address

• Service-specific details (e.g., pick-up address, vehicle registration number, payment information)

B. Data Collected Automatically

Our IT systems capture technical details automatically when you visit our site, including:

• Browser type, operating system, and time of access

• Your IP address and pages visited (stored in anonymised log files for statistical purposes)

Learn more about our use of cookies on our Cookie Policy page.

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3. How We Use Your Data

We use your data to:

• Operate Our Website: Ensure the site functions properly and securely (using tools like Qualys SSL Labs’ SSL Test and information on Qualys).

• Process Requests: Respond to enquiries, process bookings, and manage registrations.

• Improve User Experience: Analyse website usage to optimise our services.

• Legal and Administrative Purposes: Comply with legal obligations, maintain records, and protect our rights.

Our processing is based on:

• Contractual Necessity: (Art. 6(1)(b) GDPR) for fulfilling service agreements.

• Legitimate Interests: (Art. 6(1)(f) GDPR) for website optimisation and security.

• Consent: (Art. 6(1)(a) GDPR) where you have given explicit permission.

 

4. Your Rights Regarding Your Data

You are entitled to:

• Access: Request a copy of your stored personal data.

• Correction: Ask us to update or correct any inaccurate or incomplete information.

• Deletion: Request the erasure of your personal data when it is no longer necessary.

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to the processing of your data under certain conditions.

If you wish to exercise any of these rights or revoke your consent, please contact us at hon@honcarservice.co.uk.

 

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance usability and personalise your experience.

• Collect anonymised data to analyse website performance.

You can manage your cookie preferences via your browser settings. For detailed information, please see our Cookie Policy.

 

6. Data Security

We employ state-of-the-art encryption (SSL/TLS) and robust technical and organisational measures to protect your data from unauthorised access, alteration, or destruction. Our security protocols are continually reviewed and updated in collaboration with industry experts.

 

7. Third-Party Providers and Partnerships

To deliver and enhance our services, we work with a variety of trusted third-party providers and partners. These include:

Advertising and Analytics

• Google Ads for managing and serving advertisements.

Automotive Data & Services

• Driver & Vehicle Licensing API for accessing official vehicle data.

Online Retail and Automotive Parts

• Alliance Automotive

• eBay UK

• Amazon UK

• NAPA Auto Parts

• Halfords

• SES Auto Parts

• Euro Car Parts

• GSF Car Parts

Automotive Brands & Dealerships

• BMW UK

• Mercedes-Benz UK

• TPS Trade

• Hendy

• Snows Car Centre

Service Booking and Repair Networks

• Servicing Stop

• BookMyGarage

• WhoCanFixMyCar

• ClickMechanic

Governmental Services

• UK Government MOT History Check

Each of these partners adheres to strict data security and privacy practices. We share your data with them only as necessary to provide our services and in accordance with applicable laws. Please review their respective privacy policies for more details.

 

8. Data Retention

Your personal data is retained only as long as necessary:

• Until your enquiry or booking is fully processed.

• For as long as required by tax, accounting, and legal obligations.
  Once it is no longer needed, your data is securely deleted.

 

9. Data Breaches

In the unlikely event of a data breach, we will:

• Notify affected individuals promptly.

• Detail the measures taken to mitigate any damage.

• Provide guidance on steps you can take to protect your data.

 

10. Automated Decision-Making

Please note that we do not use automated decision-making or profiling in a manner that has a legal or similarly significant effect on you.

 

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly to ensure you are aware of the latest version. The current version will always be posted on our Privacy Policy page.

 

12. Contact Us

For further information or to exercise your rights, please contact us at:
Email: hon@honcarservice.co.uk
Phone: +44 23 8039 2879